Blonde in distress...

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S111Y TT
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Re: Blonde in distress...

Post by S111Y TT » Fri Mar 11, 2011 5:07 pm

tut wrote:Will check up on all that Robin, she is coming home tomorrow and bringing her router with her for me to check out. She could not get on to the routers URL hard wired or I would have gone through all the settings with her. Know my way around and learnt more from you. Pretty sure she is on LLU with TT up to 8mbs the same as Ian on O2.

Would you mind if she called you at home tonight and and go through it direct? She is fairly clued up herself so could follow you through.

tut
Wrong, I'm up to 20mb!
Ian Duncan

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CubanGav
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Re: Blonde in distress...

Post by CubanGav » Fri Mar 11, 2011 5:36 pm

H8OAG wrote:Is this the bit where I get my "This would never happen with an O2 Broadband customer " in :leave

It does sound like an exchange card locked out or needing replaced

Cuban Gav
I take it that the engineer confirmed it was ok to the house?
He said he was able to get sync - with his own kit - at the exchange no problem and it did connect at hers. The neighbour is also on Talk Talk has her service down too; but none of the other neighbours are having any issue that I am aware of.

The problem I have is we are Openreach. Without the job coming down from Talk Talk we are limited to what we can see and do. Lift and shifts onto new ports on the exchange equipment etc is definately an no no without an official task from the service provider.

Tut - has she not been able to get a fault raised with them yet? It would allow me access to everything I need and I can get a guy to deal asap.

Gav.

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CubanGav
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Re: Blonde in distress...

Post by CubanGav » Fri Mar 11, 2011 5:41 pm

Ignore me - I can see the fault now. Tut - I'm going to check when they expect to have it out to the engineer. Half a mo.

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Re: Blonde in distress...

Post by CubanGav » Fri Mar 11, 2011 5:46 pm

Talk Talk have booked an appointment for the 15th?!?!?!

I'm trying to get it out before then.

2 mins.

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Re: Blonde in distress...

Post by CubanGav » Fri Mar 11, 2011 5:55 pm

Tut - you have PM

Gav.

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robin
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Re: Blonde in distress...

Post by robin » Fri Mar 11, 2011 6:39 pm

Sounds like the man from Havana is on the case - if not, no probs with her giving me a call.

Just for balance; I had a persistent problem with O2 that took some frustrating calls to various stupid tech support people to sort out too. _BUT_ they always answer the telephone and, with some prompting, I could always, eventually, get somebody to look at my fault, agree it existed and eventually fix it (only by allocating me a static IP, incidentally). That is infinitely better than TalkTalk which was like groundhog day ...

Cheers,
Robin
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tut
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Re: Blonde in distress...

Post by tut » Fri Mar 11, 2011 6:52 pm

Same here with O2 Robin, remember when we were trying to sort out 0.3mbs download? However they came up good and I am now on a regular 6mbs without LLU.

Hopefully Gav's guy tomorrow will sort it out. What a stupid situation that with all the help that is available on here it is not yet sorted, what about all the poor buggers that have these problems but not our resources.

tut

clareduncan
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Re: Blonde in distress...

Post by clareduncan » Tue Mar 15, 2011 4:53 pm

I'M BACK ONLINE!!! WOOP WOOP!!

This is the happy part! The unhappy part is that I will probably be whacked with a £100 charge by Talk Talk now because the Open Reach Engineer didn't actually have to do anything! It just magically started working again!!

I realise this makes me sound like a moron, but I am now utterly convinced that there was some sort of fault at Talk Talk's end! Especially given that my neighbour had problems too!

The story...

Internet cuts out, went to try the usual router reboot and discover that the ADSL light is blinking. Reboot, still blinking. Unplug the rooter, take the faceplate off the master socket and try the test socket. Still blinking. Replace all the microfilters. Still blinking. Try another router. Still blinking. Try a wired router. No luck. Try a new cable from socket to router. Still blinking. Note, at this point the computer could find the router no problem and connect locally just couldn't get onto the internet. Tried unplugging everything overnight then going back and trying again. Still blinking. When Kev, the Open Reach engineer that Gav had send round arrived he couldn't get any DSL connection using his equipment either, then all of a sudden (after about 30 mins) the light appeared). However, still no internet connection and he suggested that it probably was the line and this was just a fluke. I then tried unplugging the phone and only plugging in the router. Still blinking. Went home for the weekend, took the router with me and poof the router syncs no problem at all. Come back into the flat and guess what... still blinking!!

Open Reach guy arrives, plugs in his machine and tells me I have a connection! We then test my cable and microfilter, no probs. Then get onto the router and... boom a connection. The long and the short of it is that my internet has not worked for 10 days, I have done all the tests and gone back and forth checking it and not a thing, but as soon as the Open Reach guy shows up it magically reconnects itself! :oops:

If anyone has any suggestions as to how on earth this is possible I'd love to here them! Am now looking forward to the battle with Talktalk regarding the charge. :evil: I cannot see how I can be expected to pay it as nothing was changed, my equipment is exactly as it was but now I have internet - which suggests to me that perhaps TalkTalk had limited my connection? God knows!

Thanks so much to everyone, but particularly to Gary & Gav, for all their help!!!! I can now get on with the joy of writing my dissertation!

P.S. Talk Talk are certainly not the best and their service is anything but reliable, but it is nothing compared to the problems I have had with BT in the past! It's a rant for another day but I think it is reasonably safe to say that as a general rule somewhere in BT's mission statement it says "make life as difficult as possible for Clare"!!

P.P.S. If anyone would like to complete a quick survey on drug use for my dissertation, "The economics of the liberalisation of drug policy in the UK: a cost-benefit analysis of total legalisation", then please let me know!!

Thanks again guys! Now time for a stiff drink to recover... :cheers

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Re: Blonde in distress...

Post by Andy G » Tue Mar 15, 2011 5:46 pm

stiff drink for the rest of the dissertation might help also :wink: :thumbsup
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Re: Blonde in distress...

Post by campbell » Tue Mar 15, 2011 7:05 pm

No experience with drugs, I'm afraid Clare, or would be happy to take the test, sorry survey ;-)

Agree on the stiff drink.

Not sure how you prove to TalkTalk that you don't deserve a fee for the "wasted" callout, perhaps you could demand their service logs which will show an outage or something. Robin has some experience with these jokers, not that inspiring sadly as if even HE can't get satisfaction then who can...

I would seriously consider a move. Especially if uni work is at stake.
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robin
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Re: Blonde in distress...

Post by robin » Tue Mar 15, 2011 9:45 pm

Clare,

I would guess that somebody did something at the exchange and/or TalkTalk corrected the configuration of their equipment such that it gave you a connection.

Unless they can demonstrate the fault was in your equipment they have to take the blame. Seeing as you had one openreach engineer on site who could NOT get a connection using their own equipment plugged into the master socket, the fact that it was fixed by the time the second engineer arrived is neither here nor there. IMHO.

Cheers,
Robin
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robin
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Re: Blonde in distress...

Post by robin » Tue Mar 15, 2011 9:48 pm

P.S. On the subject of drugs, Professor Nutt & friends might have something of use for you:

http://www.drugscience.org.uk/

Though this isn't focussed on the economics of drug use.

Cheers,
Robin
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tut
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Re: Blonde in distress...

Post by tut » Tue Mar 15, 2011 10:02 pm

Snap.

Doubt If it will come to it Robin, but they aint got no chance of charging for anything. They may think that she is a dumb blonde but she is MY dumb blonde.

tut

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