Sky +nlc

[point n squirt]

Is anyone else having probs with Sky + ours decides to switch off at anytime during a recording. Looking on some forums people saying there is issuses at Sky they will not addmit to. Box is only a couple of years old. Dont want to miss full quallly action.

[robin]

When the sky+ boxes first came out there were a lot of problems like this; Sky eventually fessed up and replaced a bunch of boxes, IIRC.

Once the box is out of warranty you're shagged. Go get a decoder box off the open market - pretty sure a bunch of them have sky support.

Cheers,
Robin

[j2 lot]

Ours did that constantly and Sky weren't interested - we gave up and got a freeview HD box instead.

[Doc883]

I have SKY+ in the front room for the kids and SKY+ HD in our extension. Last year I took out the SKY Protect warranty for under £8 a month as my HD box started to play up. Covers everything including remote controls. Last month the SKY+ hard drive packed in (old 40GB version) so they came and swapped it for a new 160GB version. I mentioned that I couldn't get a code to work on the remote for the TV in the bedroom (LG) so he took a look and said it was because it was an old version. Popped out to his van and came back with a new remote then programmed it for me I had the HD box paused the other night and when I hit play it turned itself off. I had to turn it off at the wall socket as It wouldn't power back up. Not the 1st time this has happened so next time round it will be a call to SKY Protect to come and replace that.

[robin]

Hmm. Shoring up shoddy product with an expensive warranty - £100/year is more than the cost of goods inside the unit - they could give you a new one each year for that price, every year - either the units fail with religious monotony in which case Sky ought to be correcting the product, or they are laughing all the way to the bank each year ...

Cheers,
Robin

[Doc883]

Hmm. Shoring up shoddy product with an expensive warranty - £100/year is more than the cost of goods inside the unit - they could give you a new one each year for that price, every year - either the units fail with religious monotony in which case Sky ought to be correcting the product, or they are laughing all the way to the bank each year ...
Cheers, Robin

Same could be said about any warranty product but if I had to buy a replacement HD box it's going to cost more than £100 so for less than £8 a month it's a price worth paying for me. You'd pay that for a decent fish supper there days

[Lazydonkey]

Is anyone else having probs with Sky + ours decides to switch off at anytime during a recording. Looking on some forums people saying there is issuses at Sky they will not addmit to. Box is only a couple of years old. Dont want to miss full quallly action.

There arent any outstanding box issues that sky are trying to hide. If your box is a couple of years old then i wouldnt be surprised if something like a power supply is goosed.

If you take out HD you can usually get a new HD box for buttons - give them a call

[robin]

Hmm. Shoring up shoddy product with an expensive warranty - £100/year is more than the cost of goods inside the unit - they could give you a new one each year for that price, every year - either the units fail with religious monotony in which case Sky ought to be correcting the product, or they are laughing all the way to the bank each year ...
Cheers, Robin

Same could be said about any warranty product but if I had to buy a replacement HD box it's going to cost more than £100 so for less than £8 a month it's a price worth paying for me. You'd pay that for a decent fish supper there days

I wouldn't suggest you buy any of those either, then .

The cost of the insurance is allowing them to completely replace the box every year, whether or not you actually need one. It might cost you more than £100 but it doesn't cost that to make. To put it in perspective, the typical cost for insurance on something big like a house (rebuilding) is a tiny fraction of the some insured - e.g. less than 0.5%. The cost to insure your car, a thing that's very likely to get destroyed by accident or otherwise, is still less than 5% of the car's value, typically and there are a bunch of other risks covered. If you look at AA parts and labour you're covering somewhere between 500 and 2,500 of "risk" for 4.70 a month - again something like 5% of the sum insured for something where a claim seems quite likely.

So why is the sky box insurance so expensive, relatively, at 50-100% of the risk per year?

I can only think of two reasons: (1) the box is prone to a failure, thus making the insurance more of an assurance or (2) they have a monopoly on the provision of these boxes such that they can charge what they like for the warranty.

If you maintain there is nothing wrong with the boxes you ought to be able to offer your own insurance for a fraction of that price and get a healthy profit out of it ...

Personally, I'll cancel sky when my box breaks and we'll see whether Sky wouldn't rather give me a new box (for nothing) than have me cancel my subscription. I don't care as I don't watch it anyway

Cheers,
Robin

[Corranga]

Personally, I'll cancel sky when my box breaks and we'll see whether Sky wouldn't rather give me a new box (for nothing) than have me cancel my subscription. I don't care as I don't watch it anyway

Cheers,
Robin

My brother called up when his box broke (really old regular sky box), they wanted £150 or something for a new one, so he told them he'd rather cancel and head off to Virgin Media who will replace his box for free since essentially, they own the equipment.

4 days later a shiny new sky plus box appeared along with a man to fit it for him.

Chris

[izibecoz]

exactly - they NEED you to have the box in order to provide the service you WANT.

If the box fails then it is not your fault - hence they WILL replace them as soon as you tell them... NO REPLACEMENT=NO SERVICER=NO PAYMENT...

total waste of your money having that insurance.....

Rant over..

[izibecoz]

oh and I have had 4 boxes ( all HD ) in the last 2 years... all free, and even the upgraded higher capacity version. Just by telling them to poke it and I will keep my 80+ quid a month in my pocket, or go to another provider.

Its a buyers market

[tut]

Most of you probably knew this anyway, but after a year I have only just discovered SkyGo. This means that I can watch and record Sky on my laptop anywhere there is a wi-fi connection, i.e. in bed, as opposed to just in Coventry Cathedral, or the lounge as we like to call it. Verian now has her own set up in the kitchen, but without Sky, but it is usually warm in there. I am in the lounge in my massage chair and 60" Sky TV, heating up 36,000 cu/ft of cold Scottish air for my own selfish use.

Now I have the option to join her in the kitchen, for her company of course which is worth plenty of brownie points, where she can watch Freeview which has all the channels that she wants, or recordings, and I can watch any Channel on Sky using headphones which I need in the lounge anyway. She is off to Aussie for four weeks in December, so I only need to use the kitchen, bedroom and shower. End result, more money for the N3 fund.

Game, set, match.

tut

ps:- I actually spend most of the day static or mobile listening to 5live or radio4 via a headset, which has stopped me carrying out Hara-Kiri thanks to thirty years of Tinnitus.