So as far as I was aware there was back in March/April time Gary and one other Lotus tech. I know for definite Gary has left, think he is now at Aston Martin. The other guy (sorry don't know his name) I believe has also left. I questioned Nick at MMC about this during one of my earlier visits to which I got the response that other people were getting trained.Victor Meldrew wrote:Just to throw a recent rumour into the mix... won't say where it came from but I absolutely believe the individual that passed this tit bit on to me..
Allegedly...
The last two remaining Lotus trained/certified mechanics handed there notice in a month ago. One resigned and walked out on the spot and the other handed them his notice and worked his last two or four weeks or whatever notice period he had to work. The technicians now servicing Lotus cars have been pulled in from Kia? or Volvo.
Now whether this is the whole story or not or whether it is completely correct in the telling , it would offer some explanation for the work not being done to standard.
Perhaps someone in the know can clarify what makes a "Lotus Certified" mechanic and if MMC still have any?
As I have said above, allegedly this is the case, or at least it was a month ago...
I have no personal experience in recent years with MMC, certainly no service or repair work in the last five years. Brandon was always extremely welcoming when I went in for a look at what was on offer and always made me feel welcome. I bear no grudges to MMC in any way.
You know Steve my biggest issue with this whole thing is that MMC just stayed radio silent when I first reported it to them first thing Tuesday morning. I was so disappointed and annoyed at the quality of work that I actually said to them in my e-mail I was willing to pay CMC to rectify the problems in a hope of prompting them to action asap. Tuesday no reponse, Wednesday no repsonse then Thursday I'm thinking do these guys not give a damn about this so followed up with another e-mail Thursday luntime at which point I was even more annoyed at the fact that they had just ignored me. I ended that e-mail saying, "Given the lack of response, you can now expect a bad review everywhere I have time to put it including having lost not one loyal customer but any further business from my family what so ever. "C7Steve wrote:In an ideal world, it would be great if someone from MMC were to read all these posts and then to show them to their manager or someone within MMC who would then call you Saj and ask you to come in for a meeting to discuss how they could work together with you and resolve the situation.
Steve.
I believe it is that statement which prompted MMC to respond to me a couple of hours later that day. I know things can go wrong, and it really is how you deal with it. For me everyday I heard nothing back my anger with the situation just continued to bubble up. Then to only accept the carpet not being fitted in the response was what just did it for me, they got an angry e-mail in response and it has been radio silent since. So to me that speaks volumes in that they aren't interested in fixing this relationship so as Mark mentions below they have had ample time to get on the phone or call me in to have a face to face - let's face it they just aren't interested.
mwmackenzie wrote:I think this has gone way beyond that, Saj has given them plenty of time and opportunity to rectify the situation and ultimately had to deal with lotus directly himself to get anywhere. Not only that he was given his car back with parts not fitted and with faults that were not present on the car when it was passed to them. The fact that they deny responsibility for said faults and improper re-fitment of the interior is shocking from a main agent!c8rkh wrote:I do think that would be a most excellent outcome Steve.
sh*t happens. It is how you deal with it that sets you apart and everything can be resolved properly over a cuppa and a face to face chat when convenient to the customer.
I'm a newish Lotus owner and it was down to Brandon that I am an enthusiastic Lotus owner so I do hope MMC can get back on track. Competition gives people a choice and options, what with CM and no Hayton's in Carlisle there is real competition so the bar needs to be raised to respond, not lowered.
As for a rumoured blacklist if you use a competitor I really do hope that is just idle chit chat and not the truth. Pretty petty and small minded if not and says volumes about character.
@£1200, my Michelin Pilot Cup 2 on the Evora cost me £1000 fully fitted via one of the guys in the Rev Limits private group and that's 285/30/20 and 235/35/19 so not small tyres and not cheap being Cup 2 so that shows how silly that price is for A048s on the Exige.
