Mortgage Problems (NLC)

BigD · Post by **BigD** » Thu Sep 20, 2007 6:57 pm

Dominic wrote:
BigD wrote:I'm an IFA .
I did not know that I was about to post up to get in touch with an IFA that I know, but lets keep it in the family (well forum)

johnboy_78 · Post by **johnboy_78** » Thu Sep 20, 2007 7:02 pm

Sounds like somethings you'd hear on the Sorprano's!

Rag_It · Post by **Rag_It** » Thu Sep 20, 2007 7:20 pm

Donald did a brilliant job with our which was just under 4 weeks to move in and we have f*ck all arranged!

So John, have a chat with BigD as I am sure he will sort you out!

Cheers,

Dave

johnboy_78 · Post by **johnboy_78** » Thu Sep 20, 2007 10:21 pm

Had a very useful chat with Big D earlier on (thanks Donald) and I'm ready to take on the Woolwich tomorrow!

Fingers crossed.....

Titanium S1 111S (gla) · Post by **Titanium S1 111S (gla)** » Thu Sep 20, 2007 10:53 pm

You donâ€™t want to move and pay the penalty but they donâ€™t know that. Say to them that there is an option:

1) they sort it quicker, which they can cos Iâ€™ve offered, purchased , mortgaged all in 3 weeks; or

2) you move and pay the penalty, which loses them business. You will obviously complain to the FSA with a view to getting your money back.

Best of luck.

mac · Post by **mac** » Fri Sep 21, 2007 7:38 am

Mandy said that a mortgage application can be done in a matter of hours if need be. (she didn't get in till quite late last night)

I'm sure BigD has have you all the correct buzz words to use like "fair" etc (I'm led to believe there's a "treating the customer fairly" act or such like)

Mac

BigD · Post by **BigD** » Fri Sep 21, 2007 8:14 am

mac wrote:Mandy said that a mortgage application can be done in a matter of hours if need be. (she didn't get in till quite late last night)

I'm sure BigD has have you all the correct buzz words to use like "fair" etc (I'm led to believe there's a "treating the customer fairly" act or such like)

Mac

Good point Mac, yes that is the new buzz word/phrase, I'd forgotten about that. The only problem is that could work against you if their standard turnaround times are 4 to 6 weeks, then it is not treating the other customers fairly if they push your app through quicker, if you see what I mean.

Edin430 · Post by **Edin430** » Fri Sep 21, 2007 9:00 am

Titanium S1 111S (gla) wrote:You donâ€™t want to move and pay the penalty but they donâ€™t know that.

Ive seen the mortgage advisors at my old branch save more money on the term of the loan for the customer than what the get-out fee was... Therefore the customer was not bothered about moving at all!

And that was Cramond/Barnton branch so you are talking £££'s...

johnboy_78 · Post by **johnboy_78** » Fri Sep 21, 2007 10:04 am

Having made some progress on timescales I'm now being told that the Woolwich do not offer mortgages on flats thatdo not have a managment company looking after communal maintenance!!!!!

Can this be correct???

johnboy_78 · Post by **johnboy_78** » Fri Sep 21, 2007 10:17 am

Scrap that, argued my corner and they eventually found someone that told the advisor that she was talking rubbish..........

BigD · Post by **BigD** » Fri Sep 21, 2007 10:40 am

You just seem to be getting thicko's to speak to. Don't even waste your time with them, just tell them you are at the point of making an official complaint and want to speak to a manager, someone who knows the Scottish system and has a brain.

johnboy_78 · Post by **johnboy_78** » Fri Sep 21, 2007 10:42 am

Donald - I started with the manager and he was just as obstructive as the call centre staff!!! We are now making some progress though.....

Do you know how buildings insurance works in a tenament flat? Does my buildings cover cover the whole building or just me share? If just my share, how do roof claims get dealt with? Trying to explain the situation to the mortgage adviser......

BigD · Post by **BigD** » Fri Sep 21, 2007 10:47 am

johnboy_78 wrote:Donald - I started with the manager and he was just as obstructive as the call centre staff!!! We are now making some progress though.....

Do you know how buildings insurance works in a tenament flat? Does my buildings cover cover the whole building or just me share? If just my share, how do roof claims get dealt with? Trying to explain the situation to the mortgage adviser......

All this just sounds crazy to me. They obviously don't have a scooby.

If the flat is not factored then you all have your own buildings insurance. In the event of a claim everyone pays their share. Any repairs are shared amongst the owners too. Pretty simple really. They should know all this.

johnboy_78 · Post by **johnboy_78** » Fri Sep 21, 2007 10:51 am

This just goes from the sublime to the rediculous!! Just quickly called RBS (whilst the Woolwich are sorting out some paperwork and phoning me back) to check the position with insurance.

They told me that they cannot offer buildings insurance for a "freehold" flat in Scotland as it would mean that everyone would have a policy covering the same roof..........(I can get contents though)!!! Aaaarrrgghh.

Yet another English call centre.

BigD · Post by **BigD** » Fri Sep 21, 2007 11:01 am

John, all Scottish properties are Fuedal which is completely different to Freehold and leasehold. They are English terms.

I've spoken to the call centre on 0845 076 0169, don't know what number you are using. They told me 3 weeks and that it would fast track.

Try direct line or the like for your b&c.