Post
by graeme » Wed Nov 19, 2014 10:16 am
Interesting-ish, but kinda long, story about Mytyres. My dad's caught them playing silly buggers with pricing, and they have refused to honor his order when the prices went up.
Basically, dad orders 4 tyres at £280 each.
2 arrive. Email arrives offering alternatives for the other 2. No offer of refund for the first two.
Dad calls, advises he won't run different tyres, and wants two more the same.
They say they don't have any, can't get any and won't supply them.
Dad says "they're on your website at £330 each, so you do have stock. Send me two more."
They deny having any stock, or being able to source any more ever again. Offer alternatives or refund.
Dad hangs up, orders two at the new price of £330 and they arrive next day.
Basically, mytyres lied a lot so they didn't have to fullfil the order at the price agreed.
Part two, while discussing this with friends on the phone, dad spotted that the same tyre was showing as different prices for him and friend. A bit more digging suggests (e.g. not yet conclusive) that they might be playing the airline seat trick, where if you keep visiting the page, the price keeps going up. Cookies, serverside, don't know, and I haven't personally verified, but it doesn't appear to be user error. Allegedly verified by non-techy dad on different logins on different laptops side by side.
So, all round they seem to be mucking around with prices a bit, and orders should be treated with caution. Having said that, they were the best price by miles and dad does have 4 tyres, albeit with a battle for the difference back on the second two.
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