Fizzin' mad Edit: Happy now

kenny · Post by **kenny** » Thu Jul 13, 2006 1:28 pm

I am one seriously hacked off punter

After 2 months of being pissed about by the garage I am now absolutely seething.
Initially I was told 6th of June for a return of the car, which of course never materialised due to the oil cooler saga that I had to eventually source for them (thanks to Lord Ed and the help of SE on that).

Spoke to the bodyshop manager last week who confirmed all remaining parts were now in and the car would be returned next (ie this) week.

Got a call on Tuesday saying car will be ready Friday. Brilliant says me, just in time for a very sunny holiday weekend. But no. Was called this morning to say its now going to be Wednesday. The guy on the phone must have been glad to get off the phone after the earfull he got. I asked why? Silence followed by er.... we are still waiting on parts. Turns out they need a seal for the headlight as well as a couple of other bits. I enquired as to why the F**k wasnt this ordered two months when the car first came in? No answer given, at least not an adequate one.

I was so looking forward to having the car back and in time for some good weather as well. IF I get it back on Wed it will almost certainly be raining.

deano15482 · Post by **deano15482** » Thu Jul 13, 2006 3:02 pm

aww that sucks.
look for some kind of compensation for them messing you about.
hope you get it sorted soon
Dean

Andy G · Post by **Andy G** » Thu Jul 13, 2006 5:13 pm

Hey Kenny

That is sh*t

Still at least its Wednesday! I'm still without an eta. Although i did get a call today from the MD of the JM Group so hopefully he'll get it sorted.

Hope they've done a good job for you...nearly there!

Uldis · Post by **Uldis** » Thu Jul 13, 2006 5:41 pm

Is this the Perth repair center?

Because if so, not surprised, they're sh!te.

kenny · Post by **kenny** » Thu Jul 13, 2006 7:36 pm

Not Perth, but rest assured once the safe (ha!) return of my car is complete there will be a very thorough naming and shaming done.

jamie · Post by **jamie** » Thu Jul 13, 2006 7:47 pm

Check paint etc very carefully

kenny · Post by **kenny** » Thu Jul 13, 2006 7:54 pm

I'll be going over it with a fine toothed comb to say the least.

My dad is off work at the moment due to some mystery ear problem that buggers up his balance so he will be coming along when I pick it up on Wed. He is the ultimate perfectionist and can spot the tiniest flaw in detail from 50 yards.

Rich H · Post by **Rich H** » Thu Jul 13, 2006 7:55 pm

Erm, its a Lotus, tell him to wear his dark glasses.

kenny · Post by **kenny** » Thu Jul 13, 2006 7:59 pm

RICHARDHUMBLE wrote:Erm, its a Lotus,

It would appear that the garage are not aware of that fact.

Chances are despite being arsed around so badly, it might actually come back better than prior to accident.

Rich H · Post by **Rich H** » Thu Jul 13, 2006 7:59 pm

Not all bad then

thinfourth · Post by **thinfourth** » Thu Jul 13, 2006 9:26 pm

hey richard could you arrange something with the flyboys to drop something on them

Rich H · Post by **Rich H** » Thu Jul 13, 2006 9:43 pm

The only thing we drop around here is bollocks and the odd panel. Oh and a jet into the sea a few months ago

Dominic · Post by **Dominic** » Thu Jul 13, 2006 9:47 pm

I know what you are going through. After an incident in a rally in my clio172, I spent nearly 10 weeks, being promised the car back from the bodyshop in 'a couple of days'.

Get on to the most senior person you can, and complain, and beg!

Dominic

Scottd · Post by **Scottd** » Thu Jul 13, 2006 11:51 pm

Uldis wrote:Is this the Perth repair center?

Because if so, not surprised, they're sh!te.

John Martain Group are a bit late with my car at the minute but that's mainly my fault (delaying getting new front tyres to them). But I got a fantastic service with them with the rear clam last year (more than a week ahead of schedule!!). And this time they have bent over backwards to keep me happy and informed every step of the way! Can't complain, but lets see what it's like when I get it back w new front clam

I'll be the first to moan about a place if they don't give a good service but credit where it's due..... let see.

I'll be interested to know where your car is Kenny

Scott

kenny · Post by **kenny** » Fri Jul 14, 2006 7:57 am

I'm going over to see them later. Will let you know the outcome.

Dont think there is a hope in hell of any quicker return, I just want to make my point.
Main reason I am so pissed off is the bodyshop manager told me they had all the remaining parts in, then some jizz monkey told me that wasnt the case.