Anyone work for bt?
Anyone work for bt?
Anyone work for the wonderful institution that is BT? Been trying in vain to get a master socket fitted to our house and despite the "best efforts" of the call centre in the sub-continent and approx 6 hrs on the phone I'm no further forward. I'm now paying for BT tv, calls and broadband with no way of accessing any of them!
Re: Anyone work for bt?
Unbelievable, they are getting even worse.
tut
tut
Re: Anyone work for bt?
Bloody Terrible
2001 VX220 SC - Sylvia - with Larini sports exhaust, chargecooler etc.
2018 Evora Sport 410 in Fire Red.
2018 Evora Sport 410 in Fire Red.
Re: Anyone work for bt?
Call 0800 800 151 and raise a fault. Tell them your account is live but no internal wiring exists.
Or just do it online - it's easier.
Or just do it online - it's easier.
Re: Anyone work for bt?
The only ways to get any service out of companies like this are -
Slag them rotten on social media
or send an e-mail to the chief executive, in this case
gavin.e.patterson@bt.com
Either (or both) of the above produce results remarkably quickly
Slag them rotten on social media
or send an e-mail to the chief executive, in this case
gavin.e.patterson@bt.com
Either (or both) of the above produce results remarkably quickly
Now with half an engine
Re: Anyone work for bt?
Apparently when an engineer is booked to fit a master socket what he (or she) will do is drive to your house and without as much as coming to the door, call the number in question and if they get a ringing tone they'll drive off on the assumption I'm an eejit and just haven't looked properly.
After waiting a further 25 minutes in a queue to raise a complaint I've been assured someone will be out to fit one in the next 2 days. Honestly, I'll believe it when I see it. At least I've got a named handler in BT now but it beggars belief that it is so difficult. If I had the option of anything other than having a line fitted by openreach I'd have done it by now but unfortunately there ain't one on our street.
As an amusing aside-the operator I spoke to yesterday had the comic timing to start her diagnostics with the line "have you plugged your equipment in yet"!!!!
After waiting a further 25 minutes in a queue to raise a complaint I've been assured someone will be out to fit one in the next 2 days. Honestly, I'll believe it when I see it. At least I've got a named handler in BT now but it beggars belief that it is so difficult. If I had the option of anything other than having a line fitted by openreach I'd have done it by now but unfortunately there ain't one on our street.
As an amusing aside-the operator I spoke to yesterday had the comic timing to start her diagnostics with the line "have you plugged your equipment in yet"!!!!
-
thinfourth
- Posts: 3177
- Joined: Tue Mar 15, 2005 12:06 pm
- Location: Playing in the mud near aberdeen
Re: Anyone work for bt?
Leave BT
Join ZEN internet for your phone
Let them deal with it
Wonder why you put up with BT
Join ZEN internet for your phone
Let them deal with it
Wonder why you put up with BT
Landrover 90 = Muddy shed spec
Fiat panda = Couldn't care less spec
Landrover ?? = Muddy shrek spec
Unimog 404S = Very slow silly offroader spec
Kubota F1900 = Snowplough spec
Fiat panda = Couldn't care less spec
Landrover ?? = Muddy shrek spec
Unimog 404S = Very slow silly offroader spec
Kubota F1900 = Snowplough spec
Re: Anyone work for bt?
thinfourth wrote:Leave BT
Join ZEN internet for your phone
Let them deal with it
Wonder why you put up with BT
Faults fixed the next day by BT after one phone call to Zen.No lotus
Exige Sport 350 (Sold)
Elise Cup 250 (Air con and radio tubby spec) (Sold)
Evora S (sold)
Exige Sport 350 (Sold)
Elise Cup 250 (Air con and radio tubby spec) (Sold)
Evora S (sold)
Re: Anyone work for bt?
We had a new line and broadnand installed in a new build. It was almost like novody knew there are from their elbow.
Took 4 call outs to get the line connected / ADSL infinity 2 working and the off shore call centres - well they are a nightmare.
Took 4 call outs to get the line connected / ADSL infinity 2 working and the off shore call centres - well they are a nightmare.
Re: Anyone work for bt?
BT use a lot of contractors who appear to be less reliable than their perms. I've had three similar issues all down to the contractors telling fibs about turning up and no one was in. On each occasion they've scheduled one of their own engineers and it gets sorted.
They do get themselves in a mucking fuddle on the admin side. We used to use them at work for dongles and the like. Mine developed a fault so they said they'd send a new one. For the next 10 days I got one a day. Similarly I had a faulty HH5 so they sent a replacement and four turned up.
Dell as well. We ordered two monitors for the office and three turned up and we'd only been charged for one. We called Dell to sort it and couldn't have been more clear on the phone. A few days later we got a refund for the one we had paid for! We called again and they had no record whatsoever of sending us three and their system said we'd only ordered one. I paid for the two I'd ordered and they never bothered collecting the third.
They do get themselves in a mucking fuddle on the admin side. We used to use them at work for dongles and the like. Mine developed a fault so they said they'd send a new one. For the next 10 days I got one a day. Similarly I had a faulty HH5 so they sent a replacement and four turned up.
Dell as well. We ordered two monitors for the office and three turned up and we'd only been charged for one. We called Dell to sort it and couldn't have been more clear on the phone. A few days later we got a refund for the one we had paid for! We called again and they had no record whatsoever of sending us three and their system said we'd only ordered one. I paid for the two I'd ordered and they never bothered collecting the third.