Scottish Elises

Anyone work for the wonderful institution that is BT? Been trying in vain to get a master socket fitted to our house and despite the "best efforts" of the call centre in the sub-continent and approx 6 hrs on the phone I'm no further forward. I'm now paying for BT tv, calls and broadband with no way of accessing any of them!

Unbelievable, they are getting even worse.

tut

Bloody Terrible

Call 0800 800 151 and raise a fault. Tell them your account is live but no internal wiring exists.

Or just do it online - it's easier.

The only ways to get any service out of companies like this are -

Slag them rotten on social media

or send an e-mail to the chief executive, in this case

gavin.e.patterson@bt.com

Either (or both) of the above produce results remarkably quickly

Apparently when an engineer is booked to fit a master socket what he (or she) will do is drive to your house and without as much as coming to the door, call the number in question and if they get a ringing tone they'll drive off on the assumption I'm an eejit and just haven't looked properly.
After waiting a further 25 minutes in a queue to raise a complaint I've been assured someone will be out to fit one in the next 2 days. Honestly, I'll believe it when I see it. At least I've got a named handler in BT now but it beggars belief that it is so difficult. If I had the option of anything other than having a line fitted by openreach I'd have done it by now but unfortunately there ain't one on our street.
As an amusing aside-the operator I spoke to yesterday had the comic timing to start her diagnostics with the line "have you plugged your equipment in yet"!!!!

Leave BT

Join ZEN internet for your phone

Let them deal with it

Wonder why you put up with BT

thinfourth wrote:Leave BT

Join ZEN internet for your phone

Let them deal with it

Wonder why you put up with BT

Faults fixed the next day by BT after one phone call to Zen.

We had a new line and broadnand installed in a new build. It was almost like novody knew there are from their elbow.

Took 4 call outs to get the line connected / ADSL infinity 2 working and the off shore call centres - well they are a nightmare.

BT use a lot of contractors who appear to be less reliable than their perms. I've had three similar issues all down to the contractors telling fibs about turning up and no one was in. On each occasion they've scheduled one of their own engineers and it gets sorted.

They do get themselves in a mucking fuddle on the admin side. We used to use them at work for dongles and the like. Mine developed a fault so they said they'd send a new one. For the next 10 days I got one a day. Similarly I had a faulty HH5 so they sent a replacement and four turned up.

Dell as well. We ordered two monitors for the office and three turned up and we'd only been charged for one. We called Dell to sort it and couldn't have been more clear on the phone. A few days later we got a refund for the one we had paid for! We called again and they had no record whatsoever of sending us three and their system said we'd only ordered one. I paid for the two I'd ordered and they never bothered collecting the third.