MMC
MMC
Picked the car up this afternoon from MMC... it's got an intermittent fault that only really manifests when it is worked really hard (track or mountain pass).
Ok I get that intermittent faults are difficult to trace but surely, after 7 weeks this time, shouldn't they at least be willing/able to tell me what's been tried?
Apparently the service manager is away but will be back next week - presumably he knows. (Although to be fair when I rang last week no-one was willing to talk to me at all so I suppose it's some progress.)
Ok I get that intermittent faults are difficult to trace but surely, after 7 weeks this time, shouldn't they at least be willing/able to tell me what's been tried?
Apparently the service manager is away but will be back next week - presumably he knows. (Although to be fair when I rang last week no-one was willing to talk to me at all so I suppose it's some progress.)
'99 - '03 Titanium S1 111S.
'03 - '10 Starlight Black S2 111S
'11 - '17 S2 135R
'17 - '19 S2 Exige S+
'23 - ?? Evora
'03 - '10 Starlight Black S2 111S
'11 - '17 S2 135R
'17 - '19 S2 Exige S+
'23 - ?? Evora
Re: MMC
you'd certainly hope they'd be able to figure that out within a day not 7 weeks.
What on earth have they been doing?
Whats the fault incidentally - surely one of our tech guru's can figure out a range of possible scenarios?
What on earth have they been doing?
Whats the fault incidentally - surely one of our tech guru's can figure out a range of possible scenarios?
AMG GT-R
Atom 4
Lotus Esprit S4S
G30 M5 Comp
Atom 4
Lotus Esprit S4S
G30 M5 Comp
Re: MMC
To what extent have you escalated this beyond the service manager?
http://www.rathmhor.com | Coaching, training, consultancy
Re: MMC
Sounds odd tbh... I'm picking up my car tomorrow and they have been fantastic the last 4 weeks with either instant or daily feedback on various topics such as:
- annual service recently done
- various warranty work
- impromptu stop enroute to Oulton Park with engine fault (sorted within 1hr)!
- impromptu return stop post Oukton Park following melted brake pads and no AC
Gary and the team have been excellent throughout with regular communication.
I have a funny rattle on start up we've not been able to trace yet, but as with such things replicating the exact circumstances often takes time with intermittent problems.
So thumbs up from me...
- annual service recently done
- various warranty work
- impromptu stop enroute to Oulton Park with engine fault (sorted within 1hr)!
- impromptu return stop post Oukton Park following melted brake pads and no AC
Gary and the team have been excellent throughout with regular communication.
I have a funny rattle on start up we've not been able to trace yet, but as with such things replicating the exact circumstances often takes time with intermittent problems.
So thumbs up from me...
Re: MMC
I've spoken to Pete offline about his experiences and believe me, he's been very very kind with what he's posted about it. I believe he's just trying to get some response from them on a very poor situation that's' been ongoing for longer than 7 weeks overall. However, I also know Pete is off on holiday, so probably won't hear any more on it until his return and (hopefully) a positive resolution has been prompted.
Agree with James on one point though, from personal experience, Gary has been excellent in communicating with us on various Evora niggles since Elaine bought it. From memory, I don't think it was Gary that Pete said he'd been dealing with.
*EDIT* It's not been Gary we've dealt with, it's been Nick. Point stands that comms from him has been good. Albeit I got the name wrong
Agree with James on one point though, from personal experience, Gary has been excellent in communicating with us on various Evora niggles since Elaine bought it. From memory, I don't think it was Gary that Pete said he'd been dealing with.
*EDIT* It's not been Gary we've dealt with, it's been Nick. Point stands that comms from him has been good. Albeit I got the name wrong
2010 Honda VFR1200F
1990 Honda VFR400 NC30
2000 Honda VTR1000 SP1
2000 Kawasaki ZX-7R
1990 Honda VFR400 NC30
2000 Honda VTR1000 SP1
2000 Kawasaki ZX-7R
Re: MMC
Consistency is important, certainly. Probably some lessons which can be learned there.
I've no experience of MMC workshop service since Feb 2015, and disappointed to note some of the probs arising.
Equally, good to hear positive experiences continue. The Team Craig+Brandon era is a hard one to follow.
I've no experience of MMC workshop service since Feb 2015, and disappointed to note some of the probs arising.
Equally, good to hear positive experiences continue. The Team Craig+Brandon era is a hard one to follow.
http://www.rathmhor.com | Coaching, training, consultancy
Re: MMC
I got caught in the middle of similar last year, but didn't post as it wasn't my car. However, was not impressed at being asked to contact someone I barely know on behalf of MMC having done a bit of legwork for them to find out who that person was in the first place.
Re: MMC
The car had a replacement engine fitted by them which has since overheated 3 times, twice on track. They aren't able to replicate the fault and have had it for 10 weeks or so this year. Unable to replicate the fault, they've returned it to me.
I'm not happy, not at any of the individual staff, but at the situation. I mean what am I supposed to do? Pay again?
Suggestions on a postcard.
I'm not happy, not at any of the individual staff, but at the situation. I mean what am I supposed to do? Pay again?
Suggestions on a postcard.
'99 - '03 Titanium S1 111S.
'03 - '10 Starlight Black S2 111S
'11 - '17 S2 135R
'17 - '19 S2 Exige S+
'23 - ?? Evora
'03 - '10 Starlight Black S2 111S
'11 - '17 S2 135R
'17 - '19 S2 Exige S+
'23 - ?? Evora
Re: MMC
Have they given you a list of what they have done?
If you drive faster it will get more cooling air through the radiator.
If you drive faster it will get more cooling air through the radiator.
No lotus
Exige Sport 350 (Sold)
Elise Cup 250 (Air con and radio tubby spec) (Sold)
Evora S (sold)
Exige Sport 350 (Sold)
Elise Cup 250 (Air con and radio tubby spec) (Sold)
Evora S (sold)
Re: MMC
Why don't you invite them to my Tracknight next Tuesday and then drive it till it happens again?pete wrote:The car had a replacement engine fitted by them which has since overheated 3 times, twice on track. They aren't able to replicate the fault and have had it for 10 weeks or so this year. Unable to replicate the fault, they've returned it to me.
I'm not happy, not at any of the individual staff, but at the situation. I mean what am I supposed to do? Pay again?
Suggestions on a postcard.
AMG GT-R
Atom 4
Lotus Esprit S4S
G30 M5 Comp
Atom 4
Lotus Esprit S4S
G30 M5 Comp