Dealers

Anything goes in here.....
User avatar
DJ
Posts: 1409
Joined: Sun Jul 15, 2007 8:11 pm
Location: East Lothian

Re: Dealers

Post by DJ » Sat Sep 04, 2021 10:55 am

tonyg wrote:
Thu Sep 02, 2021 4:13 pm
Is it a thing of the past that dealers talk to customers on the phone?
Tried calling Parks to see if they will have an Emira to see any time soon.
Put through to Laura's phone - no reply until i am kicked off by the phone system.
Try again next day - same result,but this time it gets back to the switchboard. They have no idea where she is or even if she's off on holiday.
I really want to put a deposit down for an Emira but my experience, or lack of, with Parks has prevented me from doing so. It is not just recently, but going back to when they had the Evija and several times since. I have left messages, sent emails, registered on-line. Same experience as you re phone calls - unanswered, sometimes it was put through to the Maserati garage, others it wasn’t clear who answered but no-one could ever help and promise of a call back never once materialised. Until we get a decent Lotus dealer rep in Scotland it is stopping me from going back to Lotus and specifically an Emira.
'03 Elise 111S - Sold :(
'55 Boxster S - Sold :(
'08 Exige S 240PP - Sold :(
'10 Evora NA - Sold :(
'12 Cayman R :)

User avatar
Dark
Posts: 729
Joined: Tue Feb 08, 2011 12:12 am
Location: Broxburn, West Lothian

Re: Dealers

Post by Dark » Sat Sep 04, 2021 12:52 pm

DJ wrote:
Sat Sep 04, 2021 10:55 am
sometimes it was put through to the Maserati garage
Maserati & Lotus share the same reception area & showroom, although it's very disappointing compared to some of their other showrooms.

My experience getting the fuel rail recall done on the Elise didn't impress, two visits required to replace a £5 part.....
2018 Lotus Exige Sport (metallic grey)
2015 Volvo V60 Polestar (rebel blue)

User avatar
campbell
Posts: 17191
Joined: Sat Mar 25, 2006 12:42 pm
Location: West Lothian
Contact:

Re: Dealers

Post by campbell » Sat Sep 04, 2021 7:21 pm

A wee ping to European Head of Sales might be worthwhile ...
http://www.rathmhor.com | Coaching, training, consultancy

User avatar
tonyg
Posts: 1136
Joined: Mon Apr 16, 2007 5:06 pm
Location: Gone to the dark side

Re: Dealers

Post by tonyg » Sat Sep 04, 2021 7:58 pm

Dark wrote:
Sat Sep 04, 2021 12:52 pm
DJ wrote:
Sat Sep 04, 2021 10:55 am
sometimes it was put through to the Maserati garage
Maserati & Lotus share the same reception area & showroom, although it's very disappointing compared to some of their other showrooms.

My experience getting the fuel rail recall done on the Elise didn't impress, two visits required to replace a £5 part.....
To a certain extent I can forgive repair errors on a new, unfamiliar product.
A salesperson not returning a possible customer communication?
Now with half an engine

User avatar
scott_e
Posts: 2166
Joined: Thu Sep 29, 2005 5:13 pm
Location: Broughty ferry

Re: Dealers

Post by scott_e » Sun Sep 05, 2021 7:53 pm

Surprised you are unable to get hold of Laura @Tony, I have found she has always replied the next day at the very latest. Calling the showroom can be a bit hit an miss for sure but understandable. Could be Covid related maybe?

User avatar
ryallm
Posts: 1798
Joined: Tue Mar 15, 2005 3:56 pm
Location: At 15K preferably

Re: Dealers

Post by ryallm » Mon Sep 06, 2021 12:14 pm

I emailed Laura this morning to enquire about when the Emira will be in the showroom at Park's. She got right back to say mid October but no dates yet.

User avatar
campbell
Posts: 17191
Joined: Sat Mar 25, 2006 12:42 pm
Location: West Lothian
Contact:

Re: Dealers

Post by campbell » Mon Sep 06, 2021 2:25 pm

Spam filter tuned up a bit perhaps
http://www.rathmhor.com | Coaching, training, consultancy

User avatar
Andy G
Posts: 11374
Joined: Thu Mar 10, 2005 10:27 am
Location: Dirleton/Gullane
Contact:

Re: Dealers

Post by Andy G » Mon Sep 06, 2021 2:42 pm

Laura is really good so for some reason I suspect shes not getting the calls.

Will send her email to you @Tony
AMG GT-R
Atom 4
Lotus Esprit S4S
G30 M5 Comp

Post Reply