Big thanks to Murrays in Edin again

[Gourlay83]

Just read through this thread and though I would post my experiences with MMC.

I am have been rebuilding my S1 Elise and purchased quite a few parts. Every part I have ordered from MMC has been a nightmare.

When I ordered my Floor Pan Repair Kit (2xAluminium Panels) they sent only one and said "Thats what you get". After a Month they finaly got back to me and sent 2 panels which turned out to be 2 o/s panels which I then had to cut one to make it fit. Not bad for £100 and a months wait.

I recently tried to order some fixings. Most on my list they told me don't exsist and the ones they did send were incorrect.

I now use Bell & Collvil, Rant Over.

[douglasgdmw]

Must admit that I am pleasantly surprised about the change in the service at Murray with Craig now at the helm, I now have a real feeling of customer service and going the extra mile which is great to see.

I had some warranty issues on the elise which took a long time to get sorted out until Craig managed to step in.

Suffice to say that I now have the car going back to Murray's for its normal servicing. The reduction in the MMC rates (especially for SE members) is a great idea and is appreciated.

Cheers
George

[cla5h]

Got a PM from one of the MMC technicians last night asking me to phone him regarding a post in the technical area (unable to change fan temp - wasn't me who made the original post; I was merely responding to someone else who had the same problem.)

Anyway, he's told me where I need to be looking, and what to do to remedy it - should be an easy DIY fix, but he said he'd be happy to take a look at it, if I couldn't get it working myself - would even do it in his own time to save a journey to MMC.

I've never used MMC, so can't comment on any of the history, but they're certainly going the extra mile to help this community now.

[j2 lot]

I too would like to add my thanks to MMC service department and Craig.

I had a brake fault (ABS not working) which the warranty engineer wouldn't authorise for repair. Craig chased up with Lotus and got agreement from them to supply the part, and Craig covered the fitting, so despite not being warrantied it was repaired at no cost to me .

It involved a few trips backwards and forward to get it checked /inspected and then sorted,but a courtesy car was available each time.When I got the car back the brakes worked fine but I felt there was too much pedal travel and the pedal felt a bit spongy, so another call to Craig as soon as I got home, and he immediately arranged for me to take the car back in the next morning,to get the brakes bled and checked and once it was sorted he filled the car with petrol to cover the cost of all the journeys.
The whole experience was painless for me, as Craig did all the chasing and following up and kept me up to speed with what was happening.

It is truly refreshing to see such a high level of customer care, and ALL of the staff have been great to deal with. I think we finally have the after sales service to match the sales service we get from Graeme.

I have been a customer of MMC for 20 years now and it is a long time since they have offered such a complete service

[dezzy]

Just want to give a massive to Craig at MMC for his excellent and helpful customer service over the past few weeks. Prompt and helpful email and phone communication. Booked the car in at a convenient time and went the extra mile in helping out with drop-off time for the car. He got all my warranty work sorted, as well as a couple of things on Heather's car.

I'll definitely be using MMC for my upcoming A service.

Thanks Craig

D

[dezzy]

Just another for Craig at Murray Motors. He has helped me out with something at really short notice that I needed to sort before the trackday at KH this Saturday. Thanks Craig!

Also just booked in for my second A service on the car in a few weeks time, so will report on that after it's done.

Cheers,
D

[r055]

I suppose Ive got to say that my experience of MMC was really good.

not the most ideal outcome as my car was not fixed, but I was kept up to speed every day by Willie Irvine (?).
They spent a load of time on the car as it has an intermittant fault, but didnt charge for all of it im sure.

R

[gdr]

When my car went in for the routine service, MMC successfully removed the "Alford Cone Smear" from the front nearside clip. It had been there for ages, I was resigned to eventually changing the Defendall as I just couldn't get the red plastic off the clear plastic despite trying various chemicals. Wife had taken the car down for service and it was actually a week or two before I noticed the offending red mark was gone. No extra charges, just part of the pre service wash I guess.

[Deany1986]

Would also recommend the service, had car in recently for a service and then back in for some warranty work and all was good

[Peter]

again, Car serviced and minor Geo adjustment all done with no issues (as should be expected).

Beyond the call - getting me a loan car at very short notice because I'm disorganised and don't talk with my wife..

Bonus points for having a good nosey at the new Evora and a sneak preview of the Vantage V12 that sounds fantastic.

Seed is now sewn for me to get an Evora SC in 2-3 years time all being well..

[DJ]

Car was in for a C service + belts change last week, although thankfully less expensive now thanks to the SE discount rates . In fact if it wasn't for the SE rates combined with the general theme of +ve comments on this thread I may well have looked elsewhere, so many thanks MMC - much appreciated.

Craig has been very attentive and takes his time to fully answer any questions. Makes such a difference when you can talk to a guy that is knowledgable, has an interest in making sure you get a high level of service and you are kept updated - either directly or from Keith.

My flight from London was delayed on Friday evening but Craig kindly stayed back a little longer to ensure I got the car for the weekend. Not something I am sure he wants to offer evey week ! - especially on a cracking summers Friday night - but little things like that make such a difference and ensured I had the car for the whole weekend.
If I was to be very critical, I did have a similar experience at the front desk to Dezzy's post on page one, but let it wash over me and Craig's follow up and the whole MMC experience was very much a positive one and would not hesitate to use again.

Craig and his team deserve some recognition for what they are trying to do and have achieved to date, and glad to give my support.

[iLotus]

I have recently had my CR serviced, and full set of 48's fitted not long after. Both times, service and experience have been great. I suspect that the fitted price (incl geo'ed) for the 48's can't be beaten (and to save a 'i can get them cheaper than that' debate, phone MMC next time you need new boots, you maybe surprised).

I suppose having to wait in the Suzuki area to be seen isn't as pleasing as eyeing up possible Aston purchases but then think of the wallet.

Lindsay

[Stewart]

I had my car at MMC for it's 3 year service last week. I must admit that my experience of main dealer services is limited to quite a few at Ford and one at Honda. The one provided by MMC far surpassed any of those for quality of customer service. The whole consumer experience was excellent.

My car was picked up from my door in Cupar and delivered back the following day for no extra cost on the discounted SE service price. Whilst I am sure Craig would try and accommodate this for most if possible, you would obviously need to discuss this with him before hand.

I had asked him to look at a couple of niggles that I had, which were all fixed for little or no extra cost. At all times Craig kept me fully up to date on how things were progressing and advising on cost of any extra's that I may have wanted done at the time such as tyres. It was also reassuring to have car given the once over by the Lotus techs.

Whilst I have been used to cheap self-servicing with my S1 in the past, I feel that for a 3 year old exige with 10k on the clock I should really keep the dealer history up to date. I think the cost was very reasonable and the customer service was excellent. I also received my fully detailed paperwork when the car was returned. I had forgotten to leave my service book in the car, but Henry (the MMC driver) kindly took it away with him and I recevied it back by first class recorded delivery the following day

A big thanks to Craig for going the extra mile, he is certainly not only an asset to MMC but the Scottish Lotus owning community.

[roadboy]

I hope they're paying Craig a lot of money at MMC. He's the sort of person you want working for you!

Dan

[dezzy]

My car was in for its second A service on Tuesday. Excellent, helpful service from Craig and Keith as usual

Got the SE discount price and the free brake fluid change included. They also identified a few warranty issues, two of which I didn't know about, and are going to sort these as soon as parts come in. Glad they found these issues, as the warranty is due up at the beginning of September.

They also kindly cleared out the gravel from my undertray from my little venture off the track at KH I know it's a really small thing for them to do as it only takes 5 mins, but it's these little extras that make the difference.

Fully itemised invoice and breakdown of all work carried out provided.

Cheers,
D