Emailed EP one afternoon last week to see if they could split a set of nuts, with a reply the same night from Geary to tell me if I spent over £150 he'd include a pair of nuts (Fnnarr) FOC.
Ordered the front pagids and ball-joint I needed... but as I've a 2% EP loyalty discount I was just shy of the £150. On the order I asked them to invoice me for the nuts or remove the discount; they did neither. When the parts arrived, the nuts were included.
First class customer service as ever. I've ordered many times over the years, as I'm sure most have, almost without exception every order has been smooth and speedy and on a few occassions like this, they have went above and beyond. It's only a small thing, but it''s the small things that count sometimes.
