It's really poor Dezzy, isn't it.
I find myself thinking back to the origin of "Councils" and as I understand it, they developed as a means of supporting, guiding and governing early communities, for their common good.
But now, Councils seem to have taken on a whole raison d'etre of their own and they are just a huge machine in which I bet you half the people cannot now actually tell you what it is about their job that makes a valuable contribution to their community. However I am happy to stand corrected by any Council Worker on here, naturally.
I wrote to West Lothian council re: the housing explosion in Linlithgow, lack of parking facilities for station usage etc, and general pressure on our amenities and road network. I got a nice CRM system response within a day or two, with a ref number and everything, and an assurance of "routing to the relevant dept". Months later I'd heard nothing. I escalated the matter and got a "real" email, albeit only saying it had been passed to the planning dept but they were snowed. Well with all the rife house building applications I'm not surprised.

They even had the cheek to suggest I phoned the dept myself (eh? - I raise an enquiry with the Council which I fund and I'm to do the legwork? Forget it.).
Ultimately, some 9 months later, I get a letter addressing each of my points. Accepting no responsibility for any of it, presenting one or two near-valid arguments for certain aspects, but overall leaving me pretty unconvinced and particularly objecting to the two hundred quid a month I sink into the "administration" of our community. Hm...
Campbell