MMC SHOCKER!

[jj]

We all know people at MMC read this board, so maybe there will be comment (or maybe not.... )

[Victor Meldrew]

I think MMC just made an error, there's no way a franchised business that size can afford to be deceitful.
Paul

oh they are......

[ryallm]

We all know people at MMC read this board, so maybe there will be comment (or maybe not.... )

Do they? Hard to believe anyone senior at MMC reads this board - if they do you would think they should have been kicking ass with their service department long ago to get them to up their game, and would show some concern that droves of ex customers are now taking their cars elsewhere.

[jj]

I`d have thought that you would know companies read messageboards.....

I was thinking of this as an example ->

http://www.scottishelises.com/phpbb/vie ... 5&start=30

[tut]

John Martin jnr used to read SE1, and he also took note to say whether he thought that it was MMC that was at fault, and if so he took action. Alas he is no longer with us.

Pauline also used to read and post, and I think that Graeme still does in between dealing with customers, but he is probably the only one, and as far as I know, no criticism has been directed at him, in fact normally the exact opposite.

tut

[Novice Racer]

I think MMC just made an error, there's no way a franchised business that size can afford to be deceitful.
Paul

Well they managed to seize my engine and damage bodywork on my car and denied it

Quite....

Shoomer, remember that MMC is one small part of JMG, a car dealership which, like all the others, are not above deceiving customers to get what they want.

Looking back at comments on this site, deliberate misleading of the customer definately exists within MMC, despite your anecdotal feeling of trust.

How could so many dissatisfied MMC customers confuse what you call bad service with lies?

NR

[Titanium S1 111S (gla)]

My view, as expressed above is that motives etc should be left out of this issue. MMC were negligent in the advice which they gave their customer. They would have cost him a sum of around £1000 (labour VAT etc) and achieved nothing.

Negligence is not acceptable in any area of endeavour whether it be medicine, driving or fixing cars.

What worries me is that if they make mistakes which can cost you money they can make mistakes which could cost you your life. It’s not hard to think up an example of how a misdiagnosed problem with a high performance road/track car could have very grave consequences.
[/quote]

[Andy G]

guys - my car has been there 15 time this year - if anyone does read this its certainly not making much of an impression.

[Novice Racer]

My view, as expressed above is that motives etc should be left out of this issue. MMC were negligent in the advice which they gave their customer.......Negligence is not acceptable in any area of endeavour whether it be medicine, driving or fixing cars.

Thanks Professor

Negligence is the outcome, but it always has a motive......and often it is financially driven.

NR

[simon]

Pauline also used to read and post, and I think that Graeme still does in between dealing with customers, but he is probably the only one, and as far as I know, no criticism has been directed at him, in fact normally the exact opposite.

tut

Yes Pauline is a member here but no longer works for MMC. Graeme sometimes reads the forum but is not a member (AFAIK) so doesn't post.

[Novice Racer]

Greame has always been great when I have visited and I concur that if MMC aftersales looked after their custom with the same gusto, there would likely be far fewer problems.

NR

[GregR]

My view, as expressed above is that motives etc should be left out of this issue. MMC were negligent in the advice which they gave their customer.......Negligence is not acceptable in any area of endeavour whether it be medicine, driving or fixing cars.

Thanks Professor

Negligence is the outcome, but it always has a motive......and often it is financially driven.

NR

Nope - negligence is a species of unintentional harm dear Novice. The sort that you speak of is called malice, completely different to negligence.

[Novice Racer]

My view, as expressed above is that motives etc should be left out of this issue. MMC were negligent in the advice which they gave their customer.......Negligence is not acceptable in any area of endeavour whether it be medicine, driving or fixing cars.

Thanks Professor

Negligence is the outcome, but it always has a motive......and often it is financially driven.

NR

Nope - negligence is a species of unintentional harm dear Novice. The sort that you speak of is called malice, completely different to negligence.

That's the sort of lawyer speak that appears in their bills, allowing them to charge extra

I have some knowledge of medical law and I can recall several proven negligence cases where the harm was not entirely devoid of intent. Cannot provide details, obviously.

Comments?

NR

[RDH]

Negligence - the failure to exercise that degree of care that, in the circumstances, the law requires for the protection of other persons or those interests of other persons that may be injuriously affected by the want of such care


Taken from the Oxford English Dictionary - no mention of intent!

Rob
(bored at work faction)

[Novice Racer]

Taken from the Oxford English Dictionary - no mention of intent!

It would have to say that intent was not implied in that definition, to exclude intent from negligence.

Just because it is not there, does not mean it is excluded.

NR
Also bored faction (see posts today for examples)