All I really did was kept challenging everything they tried to fob me off with. Some of which was utter tripe, like the 2 exemptions that weren't in the T&Cs, some of it was logical but unfounded assumptions and the rest was plain nonsense...
It would apear that the call centre staff were just running through the list of general fob-offs and they ran out.
Or, the boss man decided that shouting at a customer as you can't answer his questions is pretty pants, so pay up and he'll leave you alone.
Either way is good for me!
(Note to self: never deal with the general public)
Seriously though I do enjoy writing official looking letters of this manner (I like the challenge, what a sad life I lead

) the RAF spent a lot of (Taxpayers!

) money training me to write properly (Amongst other things) and it was effectivly my job for 2 years, if anyone needs some help, drop me a line.
I still can't spel tho.....
Rich
