More Scum

Tom · Post by **Tom** » Thu Jun 29, 2006 1:46 pm

The_Rossatron wrote:Cheers for the Advice guys. Also they won't even look at the fraud case for 10 to 14 days.... grrrrrr..... Anything I can do? As far as they're concerned I've withdrawn the money and couldn't care less.

They keep refering to the account "I claim has been defrauded"

which bank are you with??

mac · Post by **mac** » Thu Jun 29, 2006 1:49 pm

Do you know the location that the dodgy transactions took place? Perhaps they listen a bit more attentively if you can prove that you weren't in the vicinity at the time.

It's worth mentioning that were will be plenty of folk who try it on with banks which is why they are cautious - not much help to the decent folk like ourselves.

Mac

The_Rossatron · Post by **The_Rossatron** » Thu Jun 29, 2006 1:56 pm

Tom wrote:
The_Rossatron wrote:Cheers for the Advice guys. Also they won't even look at the fraud case for 10 to 14 days.... grrrrrr..... Anything I can do? As far as they're concerned I've withdrawn the money and couldn't care less.

They keep refering to the account "I claim has been defrauded"
which bank are you with??

Bank of Scotland AKA Halifax, When they "merged" with they went complete and utter sh*t in every aspect.

Mac wrote: Do you know the location that the dodgy transactions took place? Perhaps they listen a bit more attentively if you can prove that you weren't in the vicinity at the time.

My friend sitting two seats away from me here just had the same happen to him a couple of days only with RBOS who automatically shut down all transactions on his account, and it is sorted already!! The amount was far less however, about £20 but still!! I assume it must have been a cash machine that we both used at some point, but surely if I was trying it on there wouldn't be more people claiming the same thing in the same area.

The transactions were in Glasgow while i was sitting at work, with 100+witnesses....

mac · Post by **mac** » Thu Jun 29, 2006 2:32 pm

Have you mentioned this fact?

I used to have a contact in HBOS but have lost contact with him.

Mac

robin · Post by **robin** » Thu Jun 29, 2006 3:08 pm

Try emailing a polite and reasonable summary (keep it short and simple) to:

Benny.Higgins@hbosplc.com and also BennyHiggins@hbosplc.com

One of these two address is 99% likely to be the email address of the Chief Executive Officer, Retail Banking.

I have taken this approach in the past with HBOS and been successful (though it was the then CEO of Corporate banking - but I'm no big fish, so no special treatment).

I think you'll find a quick resolution to this situation is possible. Remember it is your money and you have not divulged your PIN, so it is their problem to resolve.

Remember be polite but firm and you will get what you want more quickly.

Cheers,
Robin

Scottd · Post by **Scottd** » Thu Jun 29, 2006 3:31 pm

I hate Bank of Scotland, not surprised they're acting like that. But then I didn't like RBS too much when I was w them either tho.

scott

Post by **simon** » Thu Jun 29, 2006 11:00 pm

I'm quite happy with RBS. We were on a break in London and did a bit of shopping last year. RBS called up to check that I was there as it had been flagged up on their system. A bit big brother I suppose but reassuring at the same time too.

Rich H · Post by **Rich H** » Thu Jun 29, 2006 11:16 pm

Can you prove that you were no where near the sales point/cashpoints at the time? At the end of the day it is the bank's security that has failed so keep at them.

The_Rossatron · Post by **The_Rossatron** » Fri Jun 30, 2006 9:57 am

Thanks Robin I think I'll do that.

Yeah Rich, I could quite easily prove it, but my statement only shows the dates of the ATM withdrawals but I'm pretty sure they could get the times then I have sh*t loads of people who can vouch for me where I was then etc.

It is annoying as the Bank basically gave someone my money without my permission and I'd like it back.

The_Rossatron · Post by **The_Rossatron** » Thu Jul 06, 2006 11:10 am

robin wrote:Try emailing a polite and reasonable summary (keep it short and simple) to:

Benny.Higgins@hbosplc.com and also BennyHiggins@hbosplc.com

One of these two address is 99% likely to be the email address of the Chief Executive Officer, Retail Banking.

I have taken this approach in the past with HBOS and been successful (though it was the then CEO of Corporate banking - but I'm no big fish, so no special treatment).

I think you'll find a quick resolution to this situation is possible. Remember it is your money and you have not divulged your PIN, so it is their problem to resolve.

Remember be polite but firm and you will get what you want more quickly.

Cheers,
Robin

Robin - big thanks for the advice

Wrote a fairly indepth email about everything I'd been pissed off about with for the past year - got a reply the next morning apoligising and offering a full explanation of what happened once he had looked in the matters.

Lo and behold got a phonecall that lunch time from the fraud people at BoS saying to ignore the letter they have sent out and that they have returned all my money to me!
Cheers again dude