Cloud telephony (NLC)

tonyg · Post by **tonyg** » Wed Nov 30, 2016 1:31 pm

Anyone have any experience of the above?
BT are trying to sell us the above to replace the phone system at work.
I have encountered VOIP systems and my experience with them is they are awful ,but this is apparently the next generation and works better (Well that's what the guy trying to sell it to me said

).

Post by **campbell** » Wed Nov 30, 2016 1:34 pm

I can't think of anything worse?

If they provide it at lower cost, well, maybe. But what service level applies?

scott_e · Post by **scott_e** » Wed Nov 30, 2016 1:43 pm

Been meaning to look at Office365 "Cloud PBX". Need the most expensive enterprise subscription per user to enabled it though which starts to add up. Love Office 365 though, migrated a bunch of exchange servers problem free for the most part.

Lazydonkey · Post by **Lazydonkey** » Wed Nov 30, 2016 2:30 pm

tonyg wrote:I have encountered VOIP systems and my experience with them is they are awful ,but this is apparently the next generation and works better (Well that's what the guy trying to sell it to me said ).

Our contact centres are 100% VOIP, no hardphones, no telephony switches etc - all VOIP straight to USB headset on pcs or terminals. The tech works well if implemented correctly.

Haven't had any experience with smaller cloud solutions but the underlying tech is sound these days.

Post by **campbell** » Wed Nov 30, 2016 2:51 pm

Except it's BT, lol

Lazydonkey · Post by **Lazydonkey** » Wed Nov 30, 2016 3:01 pm

Yeah they wouldn't be my choice

Dominic · Post by **Dominic** » Wed Nov 30, 2016 3:07 pm

Interesting. How would that type of service suit a small business where some call diversion / mobile use would be required?

I am currently tied into a service provided by my landlords, which is very pricey, especially for the diverted calls when I am out of the office. All the tenants are complaining about it. I have considered having a business line to my house and diverting calls from that in order to reduce my outgoings. Will follow this thread with interest.

Post by **ironside** » Wed Nov 30, 2016 3:12 pm

Plenty of people do solutions to replace either all of what you currently have our just bits of it.

SIP trunks are the VoIP replacement for the fixed ISDN30 lines you probably already have. There are ways to interface these with existing traditional phone systems (if you want to keep it and/or your handsets). Some phone systems already have a SIP capability or can have it added.

Likewise with replacing the PBX itself you can still keep it on premises or you can get a hosted/cloud one.

It's pretty easy to try out as nothing physical has to be installed, you can use a soft VoIP client like Donkey says. Give me a shout if you'd like to.

Sent from my Pixel XL using Tapatalk

Ferg · Post by **Ferg** » Wed Nov 30, 2016 9:41 pm

One of the issues to date had been accessible IVR solutions as part of the package. At the cheaper end of the market it was not possible and the IVR options are still few and expensive. The actual phone system through IP part is well trodden now.

Corranga · Post by **Corranga** » Thu Dec 01, 2016 9:34 am

I have no idea who supplies it, but the whole university is VOIP and it's been very reliable / quality is also very good.

Lazydonkey · Post by **Lazydonkey** » Thu Dec 01, 2016 12:14 pm

Just as an aside I'm working from home today - all of my calls so far have been VOIP (skype for business) over a VPN. Not experienced an issue yet.

hendeg · Post by **hendeg** » Thu Dec 01, 2016 12:44 pm

We're just about to take the plunge to hosted VOIP. The business has a total of 15 extensions at the moment and we looked at a variety of options of on-site, hosted and even implementing an open source system with SIP trunks.

The biggest issue that everyone talks about with VOIP is the quality and reliability of broadband connection. We've had FTTC for a couple of years without any real issues. The only problems were a couple of national outages. In the case where we do have an issue, we can always forward calls to mobiles.

We've used soho66.co.uk for 3 users in a separate office and it worked well. It doesn't offer all the features that an on-site system would but it does everything we need it to.

It's a riskier route but I think the VOIP services will only improve. It's a monthly rolling contract so if we don't like it for any reason we can always back out and get an on-premise system.

Ferg · Post by **Ferg** » Thu Dec 01, 2016 3:51 pm

I can't really let this thread go by without mentioning that if you are looking at 0365/Azure based or other VoIP solutions then the company I work for can help. We have deployments for everything from small business to large enterprise.
Managed Solutions link here but we have a number of Azure integrations now too. http://www.pulsant.com/solutions/managed-applications/

Scottish Elises

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